I was facilitating a multi-team session recently when the topic of dealing with "tough employees" came up. Apparently there was an employee who was making everyone's life miserable. And no matter what they did, he wasn't shifting. They didn't feel like they could fire him yet, so they just worked around him, tolerated him, complained to each other, and hoped it would get better.
Or that he would go away.
They said they'd done everything to address this situation.
They had...They had done everything except: