When I travel I get to meet all sorts of people in airports. Those who inspire me, like Jim, 82 years old with a ton of energy, a strut, and a sparkle in his eye, who was flying off to fulfill one of the items on his bucket list; Christine, a surgeon who cares so immensely about the patient experience — as well as effective treatment — that it brought tears to my eyes; Julie, a traveling senior executive with a child she adores and raises alone, who has made her life hum so well that she’s able to be a rock star mom AND rock it in the business world everyday; and Gene, whose commitment to his culture and his employees feeling seen and cared for, is so high up on his priority list — even more so than the numbers — that the numbers are higher than they’ve ever been.
I also get to meet less than delighted people who teach me to use my skills. Take “Bert”… Boarding a plane last week, I noticed him ahead of me in line, made eye contact, smiled, and said “good morning”. Nada. Turns out he was my seat mate. So I got settled, smiled, said good morning again, and asked him how his day was.
“I’m surviving” he said/scoffed. I felt the energetic “dip” (you know what I’m talking about). “Great!” I offered back. I took a breath, smiled, sat back, relished my coffee and the fact that I’d made my flight (it was close), reflected on the intentions I’d set earlier in the morning, and rebooted. I felt my energetic vibration recalibrate and elevate as I got present in my own space and experience (not his), and envisioned the day, and the people I’d get to work with, ahead of me.
Bert sat for a bit, and then asked me this…
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