The Positive Energy Workplace

I recently had something big fall apart with my team. It's really quite simple, we had a vendor who had an agenda, and in the land of "assuming good", I missed it. Five months of trying to collaborate, find clean solutions, and do good work—and the whole time, ulterior motives were at play.

I love hiking with business leaders. Hiking, yoga, walking, dancing, whatever… the wisdom of the body is one of the best business partners you’ll ever have.

You have an opportunity with every single client or customer you work with to leave them feeling better than when they met you, to contribute hugely to their business and life, and to create a meaningful interaction — or even better relationship — that will have you serve as a trusted partner and resource in their life… or not. Here are three things I see as being essential to building strong client relationships with integrity and care. They’re free, they don’t take a lot of time, and the ROI can be delicious.

Recently I did some on-site work with one of my favorite executive clients. Brilliant woman, tons of stuff going on, major impact happening through her organization. From the outside, things were humming. But... She was having a challenging time making everything hum while still having a bit of inner peace, a personal life, and something left over for her husband and kids at the end of the day.

I spoke in Boston this last week at HubSpot's #InBound2015 where I got to hang out with 14,000 high energy marketers, agency owners, and entrepreneurs. My session was "Showing Up for Your Agency: Your Presence is Your Impact". The highlights? All sorts of stuff on what leadership needs today, how our presence is what creates more of our impact than we realize, how to optimize how you show up for everyone—including yourself, and 6 things for these guys to start doing NOW, individually and as a team, to enhance the effectiveness and energy of their leadership and culture.