The Positive Energy Workplace

Well… today is the day. Contagious Culture: Show Up, Set the Tone, and Intentionally Create an Organization that Thrives hits bookshelves at retailers near you. It may be impossible for me to write a fantastic post today (I’m sure I’ll have greater wisdom and insight to share in the next couple of weeks once some of the dust has settled and it’s all sunk in), and in the meantime… I couldn’t not say hello today. 

I recently had something big fall apart with my team. It's really quite simple, we had a vendor who had an agenda, and in the land of "assuming good", I missed it. Five months of trying to collaborate, find clean solutions, and do good work—and the whole time, ulterior motives were at play.

I love hiking with business leaders. Hiking, yoga, walking, dancing, whatever… the wisdom of the body is one of the best business partners you’ll ever have.

You have an opportunity with every single client or customer you work with to leave them feeling better than when they met you, to contribute hugely to their business and life, and to create a meaningful interaction — or even better relationship — that will have you serve as a trusted partner and resource in their life… or not. Here are three things I see as being essential to building strong client relationships with integrity and care. They’re free, they don’t take a lot of time, and the ROI can be delicious.

Recently I did some on-site work with one of my favorite executive clients. Brilliant woman, tons of stuff going on, major impact happening through her organization. From the outside, things were humming. But... She was having a challenging time making everything hum while still having a bit of inner peace, a personal life, and something left over for her husband and kids at the end of the day.