The Positive Energy Workplace

You have an opportunity with every single client or customer you work with to leave them feeling better than when they met you, to contribute hugely to their business and life, and to create a meaningful interaction — or even better relationship — that will have you serve as a trusted partner and resource in their life… or not. Here are three things I see as being essential to building strong client relationships with integrity and care. They’re free, they don’t take a lot of time, and the ROI can be delicious.

Recently I did some on-site work with one of my favorite executive clients. Brilliant woman, tons of stuff going on, major impact happening through her organization. From the outside, things were humming. But... She was having a challenging time making everything hum while still having a bit of inner peace, a personal life, and something left over for her husband and kids at the end of the day.

I spoke in Boston this last week at HubSpot's #InBound2015 where I got to hang out with 14,000 high energy marketers, agency owners, and entrepreneurs. My session was "Showing Up for Your Agency: Your Presence is Your Impact". The highlights? All sorts of stuff on what leadership needs today, how our presence is what creates more of our impact than we realize, how to optimize how you show up for everyone—including yourself, and 6 things for these guys to start doing NOW, individually and as a team, to enhance the effectiveness and energy of their leadership and culture.

As a business leader (or human being), you have things coming at you all day long: requests, demands, this call, that email, these 42 decisions, that permission slip, this contract, that field trip you've been asked to chaperone, this friendship that energizes you, that relationship that sucks the life out of you … You name it, it's likely coming for you. In what I call the blender, when you're in the midst of all this, it can be so easy to lose your space. Oh, so easy ... Unless you get really good at doing these five things that will help you hold your space, discern correct action, and keep your bliss so you be the leader you want and need to be.

So many of my conversations with other humans revolve around all the great opportunities, challenges, and things they have to address, tackle, and take care of. This conversation often escalates to them sharing a feeling of stress and overwhelm and sheer busy-ness. So much so that they may not even know where to start. In fact, the overwhelm can be so big, that sometimes nothing happens.